Personal Planning
From first inquiry to final day — every detail of your alpine stay is handled with precision, discretion, and genuine expertise.
Our Approach
Concierge at Chalet Lux is not a bolt-on service. It starts the moment you submit an inquiry and continues until you leave the property.
Because we handle the booking directly — with no third-party platform in between — our team has full visibility of your stay from day one. That continuity means better planning, faster responses, and a more personal experience throughout.
Whether you need a private chef for the week, helicopter transfers from Geneva, or a last-minute restaurant reservation on Christmas Eve — our team is already briefed on your stay and ready to arrange it.
What We Arrange
Private transfers from Geneva, Zurich, Lyon, Vancouver, and all major airports — timed to your flight, confirmed before arrival.
In-chalet private chefs for daily meals, special occasions, or full-board catering — sourced, briefed, and confirmed before you arrive.
Private ski lessons, off-piste guides, and equipment rental — arranged for every level and group size across all destinations.
Priority reservations at the best mountain restaurants — from casual alpine lunches to Michelin-starred dinners.
Pre-arranged ski passes for your entire group — collected on arrival, no queues on day one of your stay.
Our team remains reachable throughout your stay for any requests, changes, or last-minute additions — 7 days a week.
Beyond the Ordinary
Arrive in style with private helicopter transfers from Geneva or Zurich directly to Courchevel's altiport — the most memorable start to any alpine stay.
In-chalet massages, personal trainers, and wellness treatments arranged around your schedule — without leaving the property.
Birthdays, anniversaries, corporate retreats — fully arranged with flowers, private catering, and entertainment tailored to the occasion.
Expert off-piste guides, snowshoeing, and backcountry experiences for guests who want more than groomed runs.
Nannies, babysitters, and family-specific arrangements — so parents can ski while children are in expert, trusted hands.
Full day-by-day itinerary planning for groups who want every moment of the trip considered and confirmed in advance.
From Start to Finish
Our concierge service covers the full arc of your stay — from first message to final morning. Here's what that looks like in practice.
Before Booking
Our team helps identify the right property, area, and configuration for your group — before any commitment is made.
Pre-Arrival
Transfers, chefs, ski passes, restaurant bookings, and all pre-arrival logistics confirmed and coordinated in advance.
Arrival
Everything is in place before you arrive. Your chalet is ready, your team briefed, your passes and transfers confirmed.
During Your Stay
Any request, any change, any addition — our team is reachable throughout your entire stay, 7 days a week.
The Direct Advantage
Booking direct means no added platform charges. The price agreed is the price paid — always.
A specialist who knows the collection handles your inquiry from first message — not an automated system.
Every property is owner-verified and quality-checked. You are browsing a curated collection, not an open marketplace.
The same team that handles your booking manages your concierge — no handoffs, no gaps, no starting over.
Common Questions
Yes. Concierge planning and coordination is part of every Chalet Lux stay — there is no separate fee for our team's involvement. Third-party costs such as chef fees and transfer charges are arranged at direct market rates.
Yes — both are among our most requested services. Private chefs are sourced and briefed before your arrival. Transfers are arranged from all major airports serving our destinations.
Absolutely. Our concierge involvement starts at inquiry — not after booking. Our team can advise on destinations, areas, and chalet styles before you make any commitment.
Yes. We regularly arrange birthdays, anniversaries, and corporate retreats — as well as family-specific services including nannies, childcare, and family-friendly activity planning.
As early as possible — especially for peak weeks. Private chefs, ski instructors, and helicopter transfers book quickly during Christmas and February half-term. We recommend sharing requirements at the time of inquiry.
Yes. Our team is reachable 7 days a week throughout your stay — by phone, email, and WhatsApp. Any request, change, or addition can be handled directly without going through a third party.
Start Planning
Submit an inquiry and our concierge team will begin planning your perfect alpine experience from day one.