Booking Policies & Conditions

The following policies outline the general terms and conditions applicable to reservations made through our platform. Specific terms may vary by property and will be confirmed prior to booking. By proceeding with a reservation, guests acknowledge and agree to these conditions.

Reservation Process

  • Reservations are subject to availability

  • A booking is not confirmed until accepted

  • Written confirmation is required

  • Property-specific terms may apply

Payment Terms

  • Deposit required to secure a reservation

  • A deposit is required to secure a reservation, with the remaining balance typically due prior to arrival. In most cases, the final balance is due at least sixty (60) days before the scheduled arrival date; however, payment schedules may vary depending on the property, destination, season, or specific owner requirements. Exact payment terms will be clearly outlined and confirmed at the time of booking.

  • Accepted payment methods

  • Currency notes (if applicable)

Cancellation Policy

  • Cancellations are subject to property-specific terms

  • Deadlines and penalties vary

  • Written notice required

  • Travel insurance strongly recommended 

Security Deposits & Damages

  • Some properties require a security deposit

  • Deposits may be refundable

  • Guests are responsible for damages

  • Excessive cleaning or repairs may be charged

Occupancy & House Rules

  • Maximum occupancy must be respected

  • House rules vary by property

  • Noise regulations

  • Respect for neighbors and staff

Events & Special Occasions

  • Events are not permitted unless explicitly approved

  • Additional fees or permits may apply

  • Prior written authorization required

Check-In & Check-Out

  • Standard check-in / check-out times

  • Early or late requests subject to availability

  • Arrival instructions provided prior to stay

Travel Documents & Identification

  • Valid ID required

  • Passports for international travel

  • Responsibility for visas and entry requirements

Force Majeure

  • No liability for events beyond reasonable control

  • Examples: weather, natural disasters, government actions, airline disruptions

Reservation Review & Confirmation

Reservations are not confirmed through instant booking. All booking requests are carefully reviewed prior to acceptance to ensure accuracy, availability, and alignment with property-specific requirements. This review process allows us to confirm rates, terms, house rules, and any special conditions directly with property owners or managers before a reservation is finalized.

Instant bookings can create liabilities for guests, owners, and management, including incorrect availability, misaligned expectations, regulatory restrictions, or unapproved use of a property. By confirming each reservation manually, we help protect all parties and ensure that the booking accurately reflects the agreed-upon terms and conditions.

A reservation is considered confirmed only after written confirmation has been issued and all required booking terms have been accepted.

Rates & Pricing Transparency

Rates for luxury villas and private retreats may vary across different websites, platforms, or marketing channels. These differences can be due to a variety of factors, including third-party commissions, service fees, currency conversions, outdated availability, or promotional pricing that may not reflect current owner terms.

All rates provided through our platform are confirmed directly with property owners or authorized managers at the time of booking review. This process allows us to ensure that pricing, availability, and included services accurately reflect the agreed-upon terms for each reservation.

Because pricing and conditions are verified individually for each booking request, final rates are confirmed prior to reservation acceptance and may differ from rates displayed elsewhere.

Cancellation Policy

Cancellation policies vary by property and are determined by individual owners or managers. Refund eligibility, deadlines, and applicable penalties may differ depending on the property, destination, season, and specific booking terms.

All cancellation terms applicable to a reservation will be clearly disclosed and confirmed in writing prior to booking acceptance. By proceeding with a reservation, guests acknowledge and agree to the cancellation policy associated with the selected property.

We strongly encourage guests to review all cancellation terms carefully before confirming a booking and to consider purchasing travel insurance to help protect against unforeseen circumstances.